Privacy Policy

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The Bee Helpers Ltd Privacy Policy

This Privacy Policy helps you understand what Personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information.

The Bee Helpers Limited (referred to using "We", "Us", "Our" or the “Company”) is a company registered in England and Wales (Company registration number: 13802358)

We collect personal information about you when you use our website or use our web or mobile device applications ("Mobile Apps") or if you communicate with us by phone, e-mail, and social media. We refer to our Websites and Mobile device Apps collectively as "Online Services".

The types of personal information we collect includes:

· Personal details such as your name, address, email address, phone number and other contact information, transaction information, such as the product and services you purchased, its price, your method of payment. 

· Account information, like your username, password, and other identifiers or credentials you use to access our online services or to buy our products and services. 

· Information that you provide in your dealings with us. This includes when you subscribe to our services such as our newsletter or request further services and/or information from us.

How we use your personal data

The law on data protection sets out several different reasons for which a company may collect and process your personal data. These are set out below:

When we're required to enter a contract with you

We use your personal information to process your orders and payments or to give you a refund.

When you have provided consent 

We use email and text messages to communicate with you about our products and services, offers, promotions or special events.

Where there is a legitimate interest

As a Company we are often required to process your personal data to carry out certain tasks relating to our business activities. In such cases, processing of personal data can be justified on grounds of legitimate interest.

Communications

· To provide customer support and to respond to and communicate with you about your requests.

· To contact you if we need to obtain or provide additional information.

· To check our records are right and to check every now and then that you’re happy and satisfied with our products and services.

· For marketing activities (other than where we rely on your consent) e.g. marketing permissions captured during the course of a sale, personalising marketing messages through social media and other third party platforms.

· To send communications to you about your orders, purchases or accounts and bill you for using our products or services.

· To let you post interact with us through social media.

Personalise and improve our products and services

To personalise your experience on our online services. This could include:

·  providing you with interesting, relevant content, or making navigation to our Sites and Mobile Apps easier.

· To help us understand more about you as a customer, the products, and services you use and are interested in, so we can serve you better.

· Improve the content and appearance of the Website(s) or App(s), and to make sure that content is presented in the most effective manner for you.

· To operate, evaluate and improve our business, including the development of new products and services; to determine the effectiveness of our sales, marketing, and advertising; and the analysis and improvement of our products, offers, promotions, and Online Services and other technologies.

Company interest

· Where you fail to repay what you owe Us or return our property, we may need to trace your whereabouts (sometimes using a tracing Agent) to recover payment or reclaim property. This might be carried out by a third-Party debt recovery agent on our behalf

· To protect against, identify and prevent fraud and other criminal activity, claims and other liabilities

· For network and information security for us to take steps to protect your information against loss or damage, theft, or unauthorised access.

When we're required to comply with our Legal Obligation

We'll use your personal information to comply with our legal obligations including:

· Identifying you when you contact us

· To verify the accuracy of data that we hold about you

· To assist regulatory bodies in relation to an investigation by a public authority.

Who we share your personal information with

· We share personal information within the Company. 

· Partners and suppliers, we work with only so that they can help us provide products and services to you or to help them provide their services to you. Such as currier services. 

How long we keep your personal information for

We will keep your personal information for as long as you're a customer. If you haven't made a purchase or engaged with us for 3 years or more, then we'll remove you from our marketing mailing lists. After you stop being a customer, we may keep your data for up to 7 years after the last time you interacted with us. This could include one of the ways specified in 'How we use your personal information' and for one of these reasons:

· To respond to any questions or complaints

· To show that we treated you fairly

· To maintain records according to rules that applies to us

· To establish, bring or defend legal claims.

We do not retain personal information in an identifiable format for longer than is necessary.

We won't send you marketing messages if you tell us not to. To unsubscribe email, us at info@thebeehelpers.co.uk